Frequently Asked Questions

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Frequently Asked Questions2023-04-28T14:32:18-04:00

Do you have questions about REUNIONCare?

Here are the most common frequently asked questions.  Please use the contact us form if you don’t find the answers you are seeking.

Do you sell my information to anyone?2023-04-28T13:17:37-04:00

We do not sell your information. In the future, you will have the option to provide your data anonymously that could be shared with research groups. But that will require your explicit permission.  Please review the Terms of Service to learn more.

How do I know my information is kept private?2023-04-28T13:14:10-04:00

REUNIONCare is built on a Health Information Portability and Accountability Act secure Microsoft Azure platform with the highest level of internet security.  privacy platform. When you create a login, a secure email is sent to you, and your account is activated after you confirm it. Everything we do observes the strictest of privacy and security rule.

Can I Use my Smart Phone?2023-04-28T13:12:02-04:00

REUNIONCare runs on all internet connected devices. Use your favorite phone, tablet or computer to access your Circle of Care account.

If I discontinue REUNIONCare service, what happens to my records?2023-04-28T13:08:19-04:00

You will be notified if your account is delinquent. Your Circle of Care members will also be contacted.  However, if payment is not received in a timely manner, the account will terminated.

Will REUNIONCare notify Circle of Care in the event of an emergency or health crisis?2023-04-28T13:03:55-04:00

We encourage you to list emergency contacts into your personal profile so you can share the information with your Care Team. In case of an emergency, please call 911 immediately!

How do I find out about REUNIONCare updates?2023-04-28T12:48:26-04:00

We work around the clock to keep REUNIONCare updated. New releases are frequent, so you have the best, most convenient access to your care plan. We send update emails, post on our blog, and inform with in-app notifications.

Circle of Care Accounts Follows You on Your Journey2023-04-28T12:46:03-04:00

Portability is the secret sauce of REUNIONCare! Once you get your information into your Circle of Care account, it’s yours and it goes where you go. Unlike most patient and insurance portals, your REUNIONCare record is independent of specific physicians and insurance providers. By having this data, it makes the process of getting established with a new provider very easy. You can share any part of your care plan with your new provider.

HIPAA Compliant Collaborative Technology2023-04-28T12:38:18-04:00

REUNIONCare is a communication platform.  The consumer Circle of Care account costs $4.99 per month or $50.00 annual (for best savings).

The provider portal for healthcare providers, managed care organizations, community-based services, and other home and community organizations start as low as $20,000.00 for an annual license (lowest price in the health information technology industry) using equally high standards for HIPAA compliant security and .net interoperability.

What Is REUNIONCare?2023-04-28T12:28:14-04:00

REUNIONCare is an internet enable site accessible by your own devices. No need for new expensive technology, your Circle of Care low cost and easy to use.  Our unique user-friendly design engages you and your trusted Circle of Care members and care team to share information and work toward the same goals. Our helpful website supports care management by making it easier for family caregivers to follow up on you and your trusted Circle of Care members health and progress. You and your trusted Circle of Care members can also be helpful for other time-sensitive issues such as  transportation to appointments.

What is Long-Term Care insurance?2023-04-25T19:14:11-04:00
Long-term care insurance is not paid for by Medicare however, more insurance programs are now adding in home support for Activities of Daily Living, Home Safety, and even at home hospital care. Call your health insurance company customer service phone number and ask for more information on your benefits. This insurance can be purchased through a certified insurance agent or financial planner. To learn more about long-term care insurance.
What is a Fall Risk Assessment?2023-04-25T19:13:13-04:00

Talk to your doctor or physical therapist about getting an at home fall risk assessment. Many chronic health conditions can increase the risk of falling.  Therefore a home assessment enables a care professional to see where the hazards exist. Therapists and home health professionals can develop a care plan to increase your balance and teach you strategies to mitigate the risk of injury.

In fact, using the right medical equipment for transferring from sitting to standing and the right mobility aid to get around will increase your ability to perform many daily activities with confidence.  Lastly, use our home safety check-up for a room-by-room evaluation.

What is Incontinence?2023-04-25T19:11:43-04:00
Incontinence is the loss of control over one’s ability to hold and release urine or feces. This condition will have a significant impact on your daily activities and willingness to engage socially.  Therefore, it is important to seek medical evaluation if you are experiencing this issue.
In fact, there are several types of incontinence.
  1. Urinary incontinence leakage of urine.
  2. Stress incontinence urine leaks out during physical activity.
  3. Urge incontinence a sudden, strong urge to pee.
  4. Overflow incontinence a constant dribbling of urine due to a blocked bladder or nerve damage.
  5. Functional incontinence

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Can I use telehealth to ‘see’ my doctor?2023-04-25T19:05:26-04:00
Telehealth a virtual doctor visit.  Most visits are done using very high security connections to your smart phone, table, or computer.  In fact, any device that uses cellular or internet enabled devices.  Telehealth and telemedicine are the same.  Your doctor has access to your medical record during the conversation and can prescribe treatment at that time. In fact, telehealth is becoming increasingly popular to make healthcare more accessible and convenient for patients, especially in rural or underserved areas.
Lastly, call your insurance customer service telephone number to learn how and when telehealth is covered by your provider.

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What is palliative care?2023-04-25T19:04:08-04:00
Palliative care is not the same as hospice care. In fact, it is part of many disease treatment protocols. The goal of this care is to improve your quality of life while they are receiving treatment. This care offers for people with chronic conditions tremendous relief and peace. In fact, the focus is on comfort and well-being to address your physical, emotional, social, and spiritual needs. It also supports the patient’s family and loved ones by providing them with emotional and practical support.
The care team includes doctors, nurses, and social workers, who work together to provide care for the patient and support for the family. Services provided by the care teams can include symptom management, pain relief, emotional and spiritual support, and assistance with daily living activities. Lastly, palliative care can be provided at patient’s home, hospitals, or nursing homes.
Where can I use my veteran benefits?2023-04-25T19:02:52-04:00
Veteran services refers to a variety of programs and benefits for qualifying retired military service members.  The largest programs funded by the federal government for veterans are healthcare, disability, and pension benefits. In addition, they may also include assistance with finding employment, educating, housing, and access to mental health services. Keep in mind, the VA continues to expand their programs with more online options to make accessing services easier than ever before.
Lastly, the veteran’s choice program is now called Veterans Community Care Network. Many upgrades have occurred  with improved customer service, access to services, and the use of technology for accessing medical records, scheduling appointments, finding providers, and getting help fast.
What is Advanced Care Planning?2023-04-25T13:22:44-04:00

Advance care planning is your chance to state your wishes when major medical events or accidents dramatically impacts your abilities and health. Think of this as the ‘what if’ planning that you share with trusted family and friends and your care team. The final document is call an advanced directive. It specifies what medical treatments a person would like to receive or refuse if they become incapacitated and unable to make their own decisions.

In fact, the most common types of advanced directives are living wills and durable power of attorney for healthcare. Lastly, this directive communicates your end-of-life care wishes and  appoints a healthcare proxy.  This person is also known as a medical power of attorney.

Learn more

How do I use my Advanced Care Directive?2023-04-25T09:21:16-04:00
An advance care directive is a legal document that allows individuals to express their wishes for medical treatment if they are unable to make decisions for themselves. The document typically includes two main components: a living will and a durable power of attorney for healthcare. Advanced care directive states your end-of-life care wishes, also called a living will, and identifies the patient advocate authorized to carry out these orders. I recommend you keep a signed and dated copy of your Advanced Directive in a plastic bag taped to your refrigerator for emergency medical care.
What is a patient advocate?2023-04-25T09:12:28-04:00
A patient advocate is also called a medical power of attorney. This person speaks for you when you cannot speak for yourself.  In fact, a patient advocate has a copy of your advanced directives that lists what and how you want care to be provided when end of life care is required.
How do I talk to my doctor about my final wishes and other legal issues?2023-04-25T09:07:28-04:00
It is time for an open and honest with your doctor about any legal issues you may be facing. Your doctor may not be able to provide  advice, but they may be able to help you understand how your these issues may impact your health and provide guidance on how to access resources or support. Consider scheduling an appointment specifically to discuss the legal issues and bring any relevant documents with you to the appointment.
It’s also a good idea to ask if the conversation will be documented in your medical records and what their policy is on discussing sensitive information with other medical professionals. Lastly, I recommend that you provide a paper version of your patient advocate and advanced directives to be included in your medical record.
How do I make my bathroom safe?2023-04-25T08:55:36-04:00
Did you know that most fall and injuries at home occur in the bathroom? Bathrooms can be dangerous places since the smooth floors and tubs become slippery when wet. It’s also important to make sure that the bathroom is accessible for everyone in the household and to have a phone or emergency contact device nearby, in case of an emergency.
These products you will need to make your bathroom safe.
  1. Install grab bars
  2. Keep the floor dry.
  3. Make sure the bathroom is well-lit
  4. Keep frequently used items within easy reach.
  5. Repair any leaks in the bathroom immediately to reduce the risk of
  6. Consider a walk-in tub or shower.
It’s also important to make sure that the bathroom is accessible for everyone in the household and to have a phone or emergency contact device nearby, in case of an emergency.
In addition, we have the products you will need to make your bathroom safe. 
How do I make my home “smart?”2023-04-25T08:50:59-04:00
Home security and fall prevention smart devices connect to your internet and smart phone. In fact, you can your system to “call for help” automatically.
  1. Security cameras 
  2. Doorbells that have cameras and motion sensors 
  3. Locks that can be controlled remotely via a smartphone app
  4. Smoke detectors and carbon monoxide detectors 
  5. Thermostats that can be controlled remotely 
  6. Lighting systems with a smartphone app
  7. Window and door sensors 
  8. Home alarm system 
Lastly, there are many other smart home devices available that can help to protect your home and keep you informed about what’s happening there.
How do I make my home more secure?2023-04-25T08:29:23-04:00
I believe our need to feel secure changes with our abilities and age and technology can help us feel safe and connected. Installing a home security and fall detection system give you and your trusted family and friends the peace of mind that you are safe. There are many ways to make your home safer. Let’s start with securing the doors and windows by checking and securing the locks. Install motion-sensor lights in and outdoors to light up dark spaces only when an object moves.
What is medical equipment?2023-04-24T16:12:38-04:00
There are so many factors to consider when choosing medical equipment. We strongly advocate that a home visit by a therapist be conducted BEFORE hospital discharge and/or ordering the any medical equipment. Insurance companies pay for most medical equipment when a doctor orders the equipment.
1. Who will use the equipment (how many people needed to operate it?)
2. What skills will be needed to operate the equipment?
3. Will it fit in your home? What are the options?
4. How long will this equipment be useful? What happens if physical or mental decline renders it useless?
5. Is the selection customized to the person? Is it sized right? What special features will make it right for you?
6. Who will assemble the equipment?
New equipment is most likely needed after a significant event such as a broken bone, car accident, medical crisis, or illness. Therefore, your DME decisions will be guided by the care team working with you at the time. Rehabilitation therapists (physical, occupational, speech, respiratory and recreational to name a few) will likely introduced the equipment you will use at home during your hospital stay. Additionally, the discharge planners, social workers and nurse educators also provide training and education to make sure the patient and family members can carry on with the right practices to continue recovery at home. Lastly, the home-based services and your primary care providers take over managing your recovery and DME use till it is no longer required.
What is hospice care?2023-04-24T16:01:09-04:00
Hospice can happen at home, in a special hospice center, or hospital. A care team offers patients, families, and caregivers an opportunity to receive the best end-of-life care. Patients with terminal health conditions should discuss the hospice options with their doctor.
This is a type of healthcare that focuses on providing comfort and support to individuals who are nearing the end of their lives. In fact, the goal of hospice care is to help patients and their families manage symptoms and improve quality of life.  Also, there is another option for comfort care called palliative care.
Hospice care is a type of healthcare that focuses on providing comfort and support to individuals who are nearing the end of their lives. The goal is to help you and your trusted family and friends manage symptoms and improve quality of life. Lastly, the team can include symptom management, pain relief, emotional and spiritual support, and assistance with daily living activities.
Who pays for a doctor visit?2023-04-24T15:54:45-04:00
Contact your insurance company customer service specialist. The phone number is located on the back of your insurance card. Your insurance company may have mailed you a booklet with this information. If you do not have insurance, I recommend you contact your local health department to get care.
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